Frequently Asked Questions

We’ve put together some commonly asked questions to give you more information about what our Policyholder services offer.

What are my policy limits?

You can see your policy limits on the Insurance Coverage screen. You must log in to the website in order to access this screen. You may also call “Your local agent” to discuss your coverages.

What is my account number?

Your account number is listed in the upper right corner on page 1 of 2 of your invoice.

What does my policy cover?

For specific questions regarding coverage, you can contact “Your local agent”. You can also review your policy on the Policy Forms screen. You must log in to the web site in order to access this screen.

Who is my agent? What is their phone number?

“Your local agent” is displayed on most screens on the web site. Your agent may change from policy to policy, so your agent is listed on each screen displaying specific policy information. These screens are – Insurance Coverage; Policy Forms; Policy History; Billing & Payment Activity; Claims Activity; and Policyholder Information

What zip/postal code do I use to create an account or make a payment?

You should use the zip/postal code associated with the mailing address of the policy.

How do I set up automatic payments?

You must first create an online account. Then, click “manage payments and reminders,” and follow the prompts.

What do I do if I receive a Material Information Form?

We periodically request information to update our files as part of the renewal process; we call this form a Material Information Form. If you receive a Material Information Form please complete the form and return it to us as soon as possible. You can return the form to us in the postage paid return envelope or complete it on-line; you must log in to the website in order to access the form on-line.

Is there a fee for paying in installments?*

There is generally an installment fee ($5 or less) applicable to all installments after the first installment.

Can I change the number of installments?*

Please call our Customer Service number for assistance. In certain circumstances your installment plan can be changed and they can help you with this. You can always pre-pay installments and avoid an installment fee without changing the installment plan and we will adjust your future billing accordingly.

Can I pay my bill in full if it is installments? Do I get a discount if I do?*

Yes, you can pay your policy premium in full at any time and avoid any future installment fees.

Is there a charge for paying over the phone?*

No. You can call us at the below numbers Monday through Friday between 8am and 8pm ET and we can take your payment using MasterCard, Visa, American Express, debit card (Not Available in Canada), or electronic ACH (checking or savings). When calling, you also have the option to pay using our automated system, available 24/7.

How do I cancel my policy?

Please contact your local agent to request cancelation. You can find your local agent listed on your invoice. Your agent is also listed on the following screens on our website: Insurance Coverage, Policy Forms, Policy History, Billing & Payment Activity, Claims Activity and Policyholder Information.

* For policyholders that have received an invoice directly from USLI

For billing, user registration and payment assistance, please call:
1-866-632-2003 (USA) or 1-866-539-2150 (Canada)
For non-billing questions and assistance, please contact your local agent.