Frequently Asked Questions
We’ve put together some commonly asked questions to give you more information about what our Policyholder services offer.
You can see your policy limits on the Insurance Coverage screen. You must log in to the website in order to access this screen. You may also call “Your local agent” to discuss your coverages.
For specific questions regarding coverage, you can contact “Your local agent”. You can also review your policy on the Policy Forms screen. You must log in to the web site in order to access this screen.
“Your local agent” is displayed on most screens on the web site. Your agent may change from policy to policy, so your agent is listed on each screen displaying specific policy information. These screens are – Insurance Coverage; Policy Forms; Policy History; Billing & Payment Activity; Claims Activity; and Policyholder Information
You can see this information by selecting the Insurance Coverage screen and then selecting the policy that you wish to review on the left panel of the screen. In addition, you can contact “Your local agent” to discuss this information.
We periodically request information to update our files as part of the renewal process; we call this form a Material Information Form. If you receive a Material Information Form please complete the form and return it to us as soon as possible. You can return the form to us in the postage paid return envelope or complete it on-line; you must log in to the website in order to access the form on-line.
Once you receive a renewal invoice, you can view your proposed coverages by logging into the website and selecting the Insurance Coverage Screen. Coverage is not renewed unless payment of your renewal invoice is made by the due date. Payment is due by the expiration date.
We do not charge interest or set-up charges.
There is generally an installment fee ($5 or less) applicable to all installments after the first installment.
Please call our Customer Service number for assistance. In certain circumstances your installment plan can be changed and they can help you with this. You can always pre-pay installments and avoid an installment fee without changing the installment plan and we will adjust your future billing accordingly.
Yes, you can pay your policy premium in full at any time and avoid any future installment fees.
* For policyholders that have received an invoice directly from USLI
For billing, user registration and payment assistance, please call:
1-866-632-2003 (USA) or 1-866-539-2150 (Canada)
For non-billing questions and assistance, please contact your local agent.